Cyberpunk 2077 developer CD Projekt Red apologizes for the game’s messy launch, offering a refund for the PS4 and Xbox One versions. While the RPG is gorgeous on PC and next-gen consoles, it struggles to run anywhere near acceptable on last-gen. Therefor, you now have a week to request a refund for last-gen versions.
The apology by Polish developer is like any other PSA they’ve done in the past; respectful, nuanced, and professional. Still, the first paragraph touches on something quite important, as they clearly misrepresented the last-gen versions with (a lack of) promotional material.
— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
Cyberpunk 2077: How to get a refund for PS4 and Xbox One
They admit that the PS4 and Xbox One version of Cyberpunk 2077 needs more work, so you can get a refund in the meantime. No questions asked.
If you purchased Cyberpunk 2077 digitally, you can get a refund through PSN (PS4) and the Microsoft Store (Xbox One) respectively. For physical copies, CD Projekt Red refers you to the retailer where you purchased the game. If they won’t accept your refund request, you can apply through firstname.lastname@example.org.
You have until December 21st to contact the company through the aforementioned e-mail. Though they don’t specify it in the blogpost, we assume normal refund policies apply for the Xbox One/PlayStation 4 versions.
The developer does emphasize multiple upcoming patches to improve the game. If you’re not sure whether to refund or not, do consider CDPR’s track record; The Witcher 3 was also quite a mess when it came out. Now it’s considered one of the best games of this century. If anyone can fix a broken game, it’s this company.
The first big update will land in January of 2021, with a subsequent patch sometime in February. As the PSA states however, the updates obviously won’t magically make the game look like it runs on a $25.000 gaming rig. But improvements are coming!
Expect more, as we will update frequently whenever new improvements are ready. Together, these should fix the most prominent problems are facing on last-gen consoles. They won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.